At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Responsibilities:

· Manage systems, reporting, and documentation.

· Coordinate communications and follow-ups.

· Support diagnostic specialists with non-technical tasks.

· DiagnosticsUSA and Endoinfousa inbox review.

· Client communication for suspected report delay.

· Review of portal/integration/affiliate translocation panels.

· Review of all Canadian test type case panels.

· Review of all USA test type panels.

· Review of special clients test type cases and ensuring case satisfaction.

· Perform other duties as assigned.

Educational background - 2 year degree, ideally someone of an administrative background/customer service experience 

Years of experience - 1 year minimum 

Language proficiency - proficient in English and Spanish 

Soft skills and any other relevant details - Microsoft suite competent and high computer literacy

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.